Ticketing Agent

Company:  Voyzant USA LLC
Location: Hiring in the following states: New York City, Los Angeles, Detroit and Houston
Term:  Full-Time Employment
Email Resume to:  hr.voyzant.com
Status:  Active


About the Company

Voyzant Inc is America’s fastest growing and most diversified wholesale travel consolidator working exclusively with travel agents, agencies and suppliers. Voyzant provides a broad range of services and solutions in technology, corporate travel, group travel and customized services through our brands Holidays by Voyzant, Hotels Voyzant and Onvigo by Voyzant. Our mission has always been to provide consumers with personalized service and reliable travel solutions for their travel needs.

Job Overview

As a Ticketing Agent at Voyzant USA LLC, you will be responsible for ensuring all tickets sent by the Reservation team are processed in a timely manner. This includes, issuing new airline tickets, re-issuing tickets for which passengers have changed their date, processing any refunds and more. The ideal candidate for this position has a passion for travel, knowledgeable in airline rules and regulations, and thrives in a fast-paced environment.

Responsibilities and Duties

  • Handle ticket issuance, reissue, refunds, BSP refunds, invoices and merchant charges
  • Support the team by responding to inquiries regarding travel reservations and accounting details
  • Evaluate ADM claims through research and communication with external airline and travel agency partners
  • Assist in interfacing and troubleshooting invoices to the accounting system
  • Work effectively as a team and supporting other members of the team in achieving business objectives including assisting in training and administrating refunds
  • Monitors Quality Check reports in ticketing department
  • Assist in Interfacing and troubleshooting invoice to the accounting system
  • Analyze and review reports and market performance statistics in ticketing department as required by the Senior Management


  • Minimum of 2 years of travel ticketing experience is a must
  • Demonstrates self-initiative and excellent customer service skills
  • Experienced in working with Global Distribution Systems including but not limited to Sabre, Amadeus and Apollo
  • Ability to work in a fast paced environment and comfortable working with new technologies
  • Independent and self-started with the ability to collaborate well with others


Voyzant values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Voyzant will work to accommodate people with disabilities throughout the recruitment and selection process. Applicants are asked to please make your accommodation known to us so that we can work together to adequately meet your needs.